Your Mom and I did commit to a new furnace and central air conditioner last month. It was sold to us by Scott, a son-in-law of the founding family of the furnace company. To complete the purchase was a “free” computerized thermostat which is supposed to maximize the efficiency of the “comfort system”. Whatever happened to “on/off” and “hot/cold” buttons.
I was briefed on the initial thermostat settings but Scott (different from the Scott who sold us the system) also described all the features that were available with the computer. I was given a 42 page instruction book and left alone with my new system.
Soon after Scott left I pressed a button that froze up the thermostat screen so that nothing responded. Nadda. Nothing. I called the furnace company and got their answering machine. Scott called me back. We solved the screen “freeze” problem.
Monday morning I got a call from Scott indicating that I had called and he wanted to be sure I had my questions answered. I thought I was losing my mind because Scott had answered my questions. It turns out it was a different Scott. The first Scott (who sold the system) was checking on the Scott (who installed the system). Really!
It turns out that the furnace company has three people named Scott working for them. Scott K. sold me the system. Scott S. installed the system and Scott N. who services the system.
“By Scott” you can bet that I will ask which Scott I am talking to when I’m talking to Scott. Will the real Scott please stand up.
The “Scott” dilemma is almost as bad as the “Who’s on First” routine.
Love,
Dad