I know that stories about maintenance issues on a Lexus usually fall on deaf ears but listen close.
I called Lexus for an oil change because my dashboard reminded me constantly that I need to. I tried to put black duct tape over the warning but it looked awful. When I called Lexus asking for the “service desk” they transfered me. I discovered I had a central scheduling agency in Ohio. Really, Lexus doesn’t do their own scheduling?
The scheduler asked questions about the dealership I used. Then she asked about my name. Yep, I was in the computer. She wanted to know if I wanted to schedule the Mazda or the Audi. I said I didn’t own a Mazda or Audi. She asked if I was Charlie Andrews. I said nobody ever called me Charlie. How about Charles? Yep, there was a Charles in the computer. I was listed on Allison Street. Nope, that must be the Charlie guy. And so it went. I thought I was part of the “Keystone Cops” series. By the end, the scheduler assured me everything was planned correctly.
I dropped off the Lexus at the dealership for oil and filter. The service manager greeted me. Good morning Charlie! Here we go again. My name is not Charlie. He wanted to know if I was scheduling the Mazda or the Audi. Wrong name! Wrong car! Wrong everything. The service manager mumbled something about transferring of files to a central schedule group. Maybe I got lost in the computer. I was assured a new record would go in and everything would be okay. When I picked up the car, a proper bill with correct info would be available.
I picked up the Lexus and was still greeted as “Charlie”. They presented me with the bill made out to “Chuck J”. My guess is that Charlie’s middle initial was J. They did print a corrected bill!
The whole episode gives new meaning to “Lexus cares for you”.
So until next time, I will be known as Chuck J.
Love,
Dad